Testimonials

We recently purchased a home through Nicholls, Cheam. It was a rather long process due to a number of factors, however the assistance and constant communication we received from Josh Thorogood through the whole process made so much easier. I wouldn’t hesitate to recommend Josh and the Nicholls team to anybody who is looking to buy or sell a property. Thank you, Josh. Mrs K Zornitta 28/03/2025

I’ve used Nicholls Residential (North Cheam Office) for selling my property and have been very happy with their service both times. They communicated well throughout the process and kept me informed every step of the way. Selling a house can be stressful, but their professionalism and efficiency made the experience much smoother. I would happily recommend them to anyone looking to buy or sell a property or even rentals! Ms A Ouakar 27/03/2025

We were delighted with the service received from Nicholls Residential. Our experience from the moment of first viewing our new home to the day we got the keys was fantastic. A big thank you especially to Tara, who was very personable and engaging from day one. All the team were great with communication and answering any questions we had throughout the process. We'd highly recommend Nicholls Residential as great care is given to those with whom they work. Mrs K Ramsey 24/03/2025

We received excellent service from Simon, Alan and all the team at Nicholls Residential in Chessington. They were professional, responsive and did a great job in both securing a buyer and then coordinating our sale. We would highly recommend Nicholls if you are considering selling or buying in the Chessington and local surrounding area. Mr K White 22/03/2025

Nicholls Residential helped us sell my late Aunt's house. They were extremely helpful from day one. They kept us informed at every stage of the sale. They were always available to talk to and went above and beyond to help resolve any issues. I was very satisfied with their service. It is nice to know there are still very good and helpful companies around. Mr P Vaux 22/03/2025

We recently sold our property with Nicholls Residential, with whom we had purchased the house. The team did a fantastic job in photographing the house, coordinating the viewings quickly and the eventual sale. From start to finish (4 months), we were looked after very well and had every question answered promptly. Alan, Simon and the team ensured smooth sale, especially with stamp duty changes looming leading up to purchasing our new home. 5 star service when we first bought with Nicholls, and 5 star service when we sold! Mr N Boucher 20/03/2025

The NR team at North Cheam is truly OUTSTANDING! As first-time tenants, we were fortunate to have Jacqueline guide us through the entire rental process with such kindness and patience. The NR team has always been incredibly responsive and approachable. Whenever we encountered any issues during our tenancy, they addressed them promptly, professionally, and with great respect. After recently moving to a property managed by a larger company, we couldn’t help but notice the stark difference in service. Unfortunately, we felt undervalued and dismissed by the larger company, particularly as tenants don’t pay them commissions. To make matters worse, their staff was inexperienced, even struggling to open PDF files correctly. In contrast, while NR may be a smaller company and doesn’t have the advanced software that the larger company uses, their efficiency, competence, and professionalism shine through. They are truly EXCEPTIONAL, and we highly recommend them to anyone looking for a reliable, customer-focused letting agency. Mrs W Cheong 19/03/2025

Selling my family home was an incredibly tough time. Simon and everyone at Nicholls Residential were so kind and helpful from valuation to completion making the process much easier. What I liked the most was at no time did they hassle me. Miss M Pope 18/03/2025

I can not recommend this estate agents enough I brought and sold my last property with them and I am now buying my next one with them and all the team are Amazing especially Simon and John from putting an offer in to exchange and completing they have just been the most helpful along the whole way and have made this process enjoyable and as stress free as it can be by helping me with so many different things I will definitely be using them if I need to ever sell this one and will be recommending them to anyone who is selling a house in the area again thank you so much for all your help Ms J Tillman 17/03/2025

I cannot thank Nicholls residential enough for the wonderful service I received from them in the recent purchase of my new home . John Jordan in particular has been excellent, as has Simon . John worked extremely hard to make the whole process as smooth as possible and his work has been outstanding, as has Nicholls as a whole . They are extremely professional, offering a fantastic service all round ! I would not hesitate in recommending Nicholls due to the amazing staff ! Ms L Carr 15/03/2025

I cannot recommend Nicholls Residential highly enough! From start to finish, they provided an outstanding service, making both the sale of my existing property and the purchase of my new home a seamless and stress-free experience. They kept me informed every step of the way, ensuring I always knew what was happening and what to expect next. Any issues that arose were handled quickly and efficiently, giving me complete peace of mind throughout the process. Their professionalism, knowledge, and dedication were truly exceptional. If you're looking for an estate agent who genuinely cares and goes above and beyond for their clients, look no further than Nicholls Residential! Thank you for making this journey so smooth and enjoyable. Mr M Harris 13/03/2025

Can’t thank everyone at Nichols Reidential enough with all their help with our sale. Great people doing a great job. Would highly recommend you use these people they are the best Mrs S Davies 12/03/2025

From start to finish the team at Nicholls Residential have been Amazing. Tara who showed us around the property we went on to purchase was lovely she was welcoming, informative and very helpful. Once are offer was accepted we dealt with mostly Ian which I can say did go above and beyond to help move the sale in the right direction and keep me in the loop along the way. I would highly recommend. Miss A Louth 12/03/2025

A pleasure dealing with Nicholls Residential where we were looked after admirably by the whole team. Ian handled our sale once a purchaser had been found and was always on hand to speak to and kept the case progressing to an exchange in just over three months. Mrs S Marshall 11/03/2025

Great experience with Nicholls Residential. Fantastic communication start to finish, have used for both buying and purchasing and the service on both ends is top notch. Special shout out to John, a real asset to the team. Mr M Bolton 09/03/2025

I want to thank the agency for this period and their help. They were always in touch and answered questions. They also gave good advice. And I also want to say a big thank you for the help to Alan, who guided us to buy a house and made every effort. Good job, thank you very much. Mrs L Khimeichuk 07/03/2025

I've used Nicholls Residential for 7 years to manage my buy-to-let property, and throughout that time have received a faultless, fantastic service. As a result we had no hesitation using Nicholls for the sale of our main property in Epsom. I'm pleased to say this worked out really well, we appreciated the pre-marketing advice, and the marketing itself was great and led to us having a buyer within 2 days of listing. The team subsequently did a brilliant job with the sales process to ensure all parties were kept up to date and I was given regular updates. Likewise, the team were always available for questions and on the end of the phone, which was a real help as the conveyancing process and chain had a few complications. I was particularly impressed how Georgia, Graham and Ian coordinated behind the scenes to ensure they were all up-to-date with status of the sale and chain, so that however was in the office was able to always provide a full picture of the situation. Brilliant service. Mr P Mackie 06/03/2025

The team at Nicholls are professional, knowledgeable and very personable and we would recommend them to anyone. Alan was absolutely brilliant and guided us through the purchase process and got us over the line. Mr S Ansari 28/02/2025

Every person I dealt with has been superb. They made everything so easy, and always kept me informed of everything. They were contactable all the time, and were a pleasure to deal with. On the day of completion they also bought us some flowers & a card, which was a really lovely touch. Would highly recommend them to anyone. Mr R Miller 25/02/2025

We worked with Nicholls Residential to sell our home and are very happy with the experience. All of the team are professional and knowledgable to ensure the selling process went smoothly. Give them a go, I feel they offer much better services than an online agency! Mr D Yu 05/01/2025

Myself and my family have recently bought a property through Ian at Nicholls Residential, and we could not be more happy and taken away by the service we were given. From the moment we had a viewing at the property Ian really looked after our family. I had always heard how tough and stressful the process of buying a property is and this made me very nervous when going into buying a property. However, Ian and Nicholls Residential made this stress free and I could not thank Ian and the agency enough. Miss E Probert 17/12/2024

I had a great experience with Nicholls Residential. Very friendly team and the overall service was amazing. I highly recommend them. Mr J Dunsome 13/12/2024

Simon helped us with our house sale. Brilliant, professional service from start to finish. Thanks all Mr D Giles 10/12/2024

I used Nicholls Residential because of their local knowledge and experience and we were not disappointed.They found us a buyer very quickly and the sale was handled in a very professional and timely manner. If you are thinking of selling or buying in Chessington I would recommend this company. Mr T Duke 09/12/2024

Jacqueline, Paul and Josh make up a brilliant team at NR. They're very professional and good at communicating with me when my house was on the market. They are all very approachable with any questions and queries and have a flexible working approach. Highly recommend marketing your property with them. Individually they have a wealth of knowledge about sales and lettings in the area. Debbie Mrs D Saddler 27/11/2024

From the start, Graham & Ian handled the sale of my late father's property with the utmost professionalism. The in house pictures and video were done to a very high standard and nothing was too much trouble. Excellent communication throughout the whole process with very competitive commission too. I would have no hesitation in recommending Nicholls Residential to anyone looking to sell their property. Mr T Keys 12/11/2024

I am extremely impressed with the quality of service provided by Nicholls Residential North Cheam in letting my flat. They demonstrated a high level of professionalism, transparency, and kindness. I want to extend my gratitude to Jaqueline, Paul, Graham, and Josh for all their hard work and support. Thank you! Mrs M Fattal 10/10/2024

Ian Benn dealt with most of the sale of my Mum’s house in West Ewell. He was very helpful and knowledgable. He gave us good guidance on various selling issues. He also helped us find good local tradesmen to fix different problems and willingly attended the property when we were unable to do so. Other members of staff were all similarly excellent. Nicholls residential - highly recommended. Mrs D Seabrook 29/08/2024

Georgia and Ian was truly exceptional. I met them when buying our first property. I was impressed with their level of knowledge and helping us through the all process. To summarize – both of them made us feel like friends and they made the whole process feel easy. Very Grateful Juliana & Luciano Mrs J De Lima 16/08/2024

Thank you to all at Nicholls who have been so professional and supportive over the last few months. They found us a buyer and helped us navigate the process leading to completion. I know it was a team effort but special thanks to Georgia who kept us informed of how things were progressing with weekly phone calls. Mrs P Hilliam 09/08/2024

Having just moved into a rental property, I just wanted to say how incredibly helpful Tony from your Epsom branch has been. He made what could have been a stressful experience, simple and as streamlined as possible. Tony clearly understood my needs and presented some excellent properties. Compared to the other local Agents I signed up with, Nicholls - and Tony in particular - provided a level of customer service that was on another level. Mr C Barton 04/08/2024

I cannot rate them high enough, I have had experience of many agents and they truly are the best. Mrs A Redout 02/08/2024

Nicholls Residential are well deserved to get 10 out of 10. They just brilliant. There Agents are available whenever needed and they will get answers ASAP. I am a first time buyer my success fulfilled by their diligent help. Thank you so much Mr S Bolakee 26/04/2024

Nicholls Residential started marketing my house in November and were quick to organise viewings. They always confirmed them by email and followed them up with feedback each time usually within 48 hours. Through them, and in particular Michael, we received an acceptable offer on our house. Throughout the time we have been registered with them they have been reliable, professional and honest. They gave us a weekly marketing report as to how our house was performing with regard to numbers of viewers and always rang us each week to keep us in touch with what was happening. We were delighted when they sold our house after all the hard work they put into selling it. Thank you Mrs P Hilliam 12/04/2024

Paul and the team are the best in the business!! Their patience, professionalism, quality of advice, attention to detail and customer service are unparalleled in the business. From the moment of instructing them, I was impressed by Paul, whose manner and approach was way ahead of the competition. He also directed and managed the sale of the house and did so with expertise and a high level of efficiency. He also chased everything up relentlessly and gave me daily information on the progress of the sale, keeping the chain tight at all times. I recommend Nicholls without reservation and extremely highly, you won't find any better. 5 star service and staff at Nicholls in North Cheam! Mr S Batterbury 22/03/2024

Having not sold a property for over 30 years, I was very uncertain of what to expect. Jacqueline and Paul made the process go as smoothly as possible, always there to speak to, always answering queries in a professional, calm and in timely manner, in fact contact was weekly with progress updates. I would say they went over and above expectations, and delivered a service they should be proud of. I would thoroughly recommend Nicholls Residential if you are considering selling your property. Mrs A Sherrington - Gill 20/03/2024

I am very pleased with the service that Nicholls Residential provided us in our sale and purchase. Their communication was excellent, their staff are kind & caring, they were quick to respond to our queries, and they were on our side throughout the process. Highly recommended! Mr B Daniel 07/03/2024

Just rented our flat with NR and couldn't be happier. The whole team looks after you from start to finish. There is a genuine desire to help which is refreshing. Very professional company to work with and we couldn't be happier with our decision to use them following a chance encounter with Michael. Would thoroughly recommend to anyone wanting to rent a property. Many thanks to the whole team, Will & Carolina. Mr W Coleman 17/02/2024

Nicholls were very good at letting us into the property several times before the purchase and the bunch of flowers was a very nice surprise. (Sorry for the spoiler!) Mr B Woodcraft 16/02/2024

Great service, great communication, kept us fully updated along the way, would have no hesitation to recommend them. Having dealing with several agents over the years, I employed these with a very open mind, At the end of the day, I was overall somewhat impressed with there service. Thank you Nicholls Residential for the stress free sale. Mr R Finch 10/02/2024

I wouldn't hesitate to use Nicholls Residential again for selling a property. I have had much experience of estate agents recently, but they stood out because of their professionalism, friendliness and their approachability. I felt they really cared! Thank you so much Ian, Simon and John! Ms A Benatre 09/02/2024

My experience with Nicholls Residential Epsom was very pleasant! One of the agents was Tony who was very responsive and took the time to listen and help me. I would definitely recommend Nicholls Residential Epsom to anyone looking for good customer service and an overall smooth experience. I have been their customer since 2018. Miss F Ilyazova 31/01/2024

It has been an eight year relationship renting my property through Nicholls Residential. And it has been unbelievable smooth and easy. Multiple tenants have rented and every time the moment has come for someone to move on Nicholls Residential have made it the easiest transition. It has been a pleasure. Mr D O'Callaghan 31/01/2024

Always willing to help with good advice , practical suggestions and useful connections to expert professionals and suppliers and to potential renters. And always at fair rates for their service . Mr S Fraser 31/01/2024

We have recently purchased our first home through Nicholls and the team have been fantastic. Great communication and really friendly team. Miss K Edwards 22/01/2024

Highly professional and tenacious agency, acting honourably and with fairness to vendor and purchasers alike. (We have bought and sold using them.) Mr J Squirrell 17/01/2024

This being the second house that we have sold through Nicholls, we can't rate them highly enough. They provided 100% effort in finding us a buyer, and they also found us the perfect home. Miss K Norgate 16/01/2024

Nicholls Residential were a pleasure to deal with. Our sale went through efficiently and promptly. We were kept informed throughout the whole process. I would recommend them to anyone wishing to sell their property. Great Service! Mrs L Jenkins 10/01/2024

I purchased and then let out retirement property. Imagine what it was like to have an Estate agent whose backbone was integrity and honesty. Who didn’t gush over Me, whose age and intellect were bigger than my shoe size.?with honest, appraisals, they didn’t massage my ego. (That then wouldn’t sell .) Then you would be imagining Michael and the team at NR in Epsom. Old school, not modern box shifters, they Deal with homes, not just houses. They really care! Can’t recommend higher, So I’ve put my name to it! I said professional landlord I have dealt withLOTS of EA’s. This is the only one I enjoyed working with and would want to do so again they made it such a positive experience. Mrs G Hutson 04/01/2024